Buying at tiendamagia.com is very easy. Just follow these steps:
1.Choose the category and subcategory where the product(s) you wish to buy is located.
Visualize the product/s you are interested in. Through a click you will get an enlargement of the photograph; some products have several photographs. You will also be able to consult its description, composition, reference and price.
Select a product, the number of units and add the item to the basket. Then you can choose to continue shopping or place an order.
If you want to continue shopping, repeat the process. If you want to place the order, click on the place order button to start the checkout process.
5.Enter all the requested information, shipping and billing address and make sure they are correct.
6.Select a payment method: Credit Card, Paypal, Bank Transfer or Cash on Delivery.
Confirm the order and proceed, if necessary, to payment.
7.You will receive an Order Confirmation email with all the information related to your order.
In which countries can I buy online?
Currently you can buy in Spain, Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden.
Do you restock items marked "out of stock"?
If an item is out of stock, we will try to restock it as soon as possible. If the item is out of stock, the website will indicate that it is out of stock. You can activate a notification service by indicating your email address to be notified when it is available again.
Will I receive the same product I see in the picture?
Yes. You can be sure that you will get the product you saw in the photo. All our products are the same you see in the picture.
Is it possible to receive periodic information in my email with the latest news and offers from tiendamagia.com?
Yes, by simply subscribing to our Newsletter you will receive information about the latest news from Tiendamagia.com.
Can I unsubscribe from the tiendamagia.com Newsletter?
In the newsletter emails you receive from tiendamagia.com you can always unsubscribe in a simple way. By selecting the "unsubscribe" option.
How can I make sure I have made my purchase?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact firstname.lastname@example.org or call us at 644928807.
Can I remove an item from my order?
Yes, from the shopping cart you can delete the items you do not want as long as you have not processed the order.
Can I cancel my order?
Yes, you can cancel your order by calling 93.675.99.35 or 644 92 88 07, to which you can also send a whatsapp.
What should I do if I receive a defective item?
tiendamagia.com only sells items in perfect condition, so if, exceptionally, you receive an item with a defect please contact us through any communication channel: email, phone or whatsapp.
What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive an item you have not ordered, please contact us through any communication channel: email, phone or whatsapp.
Methods of payment
1) By credit card through BBVA's secure payment on its own protected server. No Extra Charges. BBVA, in its permanent vocation to provide a better service, has developed a new technological platform: Redsys, the internet payment service available to online merchants.
Redsys is a payment platform that allows any business or company wishing to make sales over the Internet to offer a secure payment system both for the business when collecting the payment and for the customer when making the payment.
How does it work? The customer accesses the merchant's website and selects the products he wants to buy. To make the payment, from the merchant's website the customer accesses, through a link, to the Redsys application where the data of the purchase that the customer wishes to make is presented and where the customer is asked to choose the payment method to be used, from those previously contracted by the merchant. Once the payment is completed, the customer returns to the merchant's website.
Are my card details secure during the transaction?
Yes, of course. When the buyer purchases the products offered on the merchant's website, a secure connection is established through the payment button, in SSL3 of 128 bits, with Redsys. The credit card data are not sent directly to the merchant, but are transmitted, encrypted, to Redsys.
Is it safe to pay with PayPal?
Absolutely. PayPal has more than 20 million registered users, is owned by eBay and has been voted "the best eCommerce solution". For more information visit PayPal's website. If you are not a PayPal member you can sign up in a few minutes. It is fast, secure and very simple to use.
Bank Transfer. No Extra Charges.
Payment by wire transfer to our TiendaMagia Online SLU bank account. You will get all the necessary information when you receive the confirmation e-mail. Your order will be shipped right after payment is received.
Remember that if your order is over 100 Euros the shipping will be free with this payment method.
4) Western Union
We also accept payments through Western Union.
5) Refund (Only for shipments to Spain and Portugal )
Shipping agency commission of 3% + VAT [Minimum 2.50 Euros].
When do we prepare and ship the orders?
Orders are prepared from Monday to Friday until 18h. For example, an order placed on the weekend will be processed and shipped the next working day.
The following shipping times are from the time the package leaves our store.
Spain Peninsular: 1 to 2 working days
Balearic Islands: 2 to 3 working days
Portugal: 2 to 3 working days
Canary Islands: 4 to 7 working days.
Ceuta and Melilla: 4 to 7 working days.
Europe: 5-12 working days
Outside Europe: 2 to 3 weeks.
How do I return an item?
To request a return, please write to us at email@example.com specifying the order reference (which you will find in the order confirmation email), and the item you want to return. We will contact you to explain how to make the return.
What is the deadline for a return?
For any return, you have a period of fourteen days from the date of the order.
Do I have to pay anything for my return?
If you are not satisfied with your purchase for any reason or if the product arrived defective you have 14 days to notify us. Books, DVDs or products with online instructions or explanatory DVD and virtual products or downloads can not be returned but can be exchanged for another one in good condition in case you have received a defective product. The return of a product must be made by registered mail and in all cases the return shipping costs will be borne by the TiendaMagia Online SLU.
How will I receive the amount of my return?
Once the return has been approved, you will receive a discount voucher that you can redeem on your next purchase or we will refund it to you using the same payment system you used to make your original purchase.
When will I receive my refund?
After approving the return (the items must arrive in perfect condition and be complete) you will receive a confirmation email indicating the value of the voucher or refund within 1-3 days (holidays do not count).
What to do if the amount of my refund is incorrect?
Contact us at firstname.lastname@example.org and we will answer any questions you may have.
TiendaMagia Online SLU reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition in which they were sent.
If you have any other questions do not hesitate to contact us at email@example.com, at 93.675.99.35 or by whatsap at 644.92.88.07.